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Return Policy

Last Updated: 06/11/2024

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1. Introduction

This Return Policy sets out the return and exchange terms for purchases made through the Minimalisfy brand and www.minimalisfy.com website ("Website"), operated by Ven Spor Tekstil Ticaret ve Sanayi Limited Şirketi ("Company", "we", "us", or "our"). We have prepared this policy to protect your rights and provide a seamless shopping experience, prioritizing customer satisfaction.

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2. Right of Withdrawal

2.1. Exercising the Right of Withdrawal

  • Legal Period: The consumer returns the purchased product The customer may exercise the right of withdrawal within 14 (fourteen) days from the date of receipt, without providing any justification and without paying any penalty.

  • Notification of the Right of Withdrawal: To exercise the right of withdrawal, the Company must be notified in writing or via permanent data storage within the specified period.

  • Products to be Returned: Products to be returned under the right of withdrawal must be in their original packaging, complete, and unused.

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2.2. Situations Where the Right of Withdrawal Does Not Apply

The right of withdrawal does not apply to the following products and services:

  • Custom-Made Products: Products designed to meet the consumer's needs or wishes (for example, custom-printed fabrics, products with names or special designs).

  • Perishable Products: Products that are perishable or have an expiration date products that may pass.

  • Opened Products: Products whose packaging has been opened, such as audio or video recordings, software programs.

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3. Return and Exchange Conditions

3.1. Return Policy

  • Product Condition: Products to be returned must be in their original packaging, unused, undamaged, and with all accessories.

  • Invoice and Documents: During the return process, the original invoice and all documents must be sent along with the product.

  • Return Shipping Fee: In the event of exercising the right of withdrawal, the return shipping fee will be covered by the Seller. In other cases of return, the shipping fee is the responsibility of the Buyer.

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3.2. Exchange Conditions

  • Product Exchange: You may request to exchange the purchased product for a different size, color, or model.

  • Stock Status: Exchange requests are subject to stock availability.

  • Exchange Period: You may request an exchange within 14 (fourteen) days from the product delivery date.

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4. Return and Exchange Process

4.1. Application

  • Contact: For your return or exchange requests, please contact our customer service at minimalisfy@gmail.com or +90 554 396 07 87.

  • Filling Out the Form: Completely fill out the "Return and Exchange Form" on the website.

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4.2. Product Shipping

  • Packaging: Product Please pack it securely with its original packaging and all accessories.

  • Please contact us through our website or by email at minimalisfy@gmail.com to request a contracted shipping code.

  • Shipping Company: Please ship with our contracted shipping company, Yurtiçi Kargolama.

  • Shipping Address: Zübeyde Hanım Mah., Sebze Bahçeleri Cad., Sel Nikel İş Hanı No:11 Daire:47 Altındağ / Ankara, Turkey.

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4.3. Evaluation and Process

  • Return Inspection: Upon receipt, the product will be inspected by our quality control team.

  • Approval and Notification: If your return or exchange request is approved, you will be notified via email or phone.

  • Refund: Once the return is approved, a refund will be processed through your payment method within 14 (fourteen) days.

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5. Refund

5.1. Refund by Payment Method

  • Credit Card Payments: The refund amount will be transferred to your credit card or debit card. Depending on the processing times of each bank, it may take a few days for the refund to be reflected in your account.

  • Wire Transfer/EFT Payments: The refund amount will be transferred to the bank account you specified. You must provide your bank account information accurately and completely.

  • Cash on Delivery: For purchases made with cash on delivery, the refund amount will be transferred to the bank account you specify.

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5.2. Non-Refundable Fees

  • Shipping Fees: If the return is made outside of the right of withdrawal, the shipping fees incurred during the initial shipment are non-refundable.

  • Service Fees: Service fees provided and used with the product (e.g., gift wrapping, special delivery) are non-refundable.

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6. Damaged or Defective Products

6.1. Inspection During Delivery

  • Package Inspection: Check the package for damage upon receiving the product.

  • Damaged Packages: Do not accept damaged packages and have the courier prepare a report and report it to us.

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6.2. Defective Product Notification

  • Notification Deadline: If you detect a defective product, you must notify us within the latest Please notify us within 30 (thirty) days.

  • Solution Options:

    • Replacement of the product with a non-defective equivalent,

    • Refund of the product price,

    • Price reduction proportional to the defect,

    • Free repair.

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7. Special Products and Campaigns

7.1. Discounted and Promotional Products

  • Return and Exchange Conditions: For discounted or promotional products, the return and exchange conditions are the same as the general policy, but exchanges may not be possible depending on stock availability.

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7.2. Set and Package Products

  • Set Products: Products sold as a set must be returned with all parts.

  • Incomplete Returns: Missing items from a set cannot be returned and no refund will be given.

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8. International Orders

  • Returns and Exchanges: Returns and exchanges for international orders may vary due to local regulations and logistics restrictions.

  • Customs and Taxes: Any customs duties and other costs incurred during returns are the responsibility of the buyer.

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9. Contact Information

Any For questions, suggestions, and requests, please contact us:

Ven Spor Tekstil Ticaret ve Sanayi Limited Şirketi

  • Address: Zübeyde Hanım Mah., Sebze Bahçeleri Cad., Sel Nikel İş Hanı No: 11 Flat: 47 Altındağ / Ankara, Turkey

  • E-mail: minimalisfy@gmail.com

  • Phone: +90 554 396 07 87

  • Website: www.minimalisfy.com

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10. Changes

We reserve the right to make changes to this Return Policy at any time. Updates will be effective immediately upon publication on the Website. Users are advised to check the policy regularly.

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11. Dispute Resolution

Consumer Arbitration Boards and Consumer Courts have jurisdiction over disputes arising from the Return Policy.

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12. Acceptance and Consent

By making a purchase on the Website, you acknowledge that you have read, understood, and accepted all the terms of this Return Policy.

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Thank You

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Customer satisfaction is important to us. If you experience any problems, please do not hesitate to contact us.

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